Frequently Asked Questions

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Frequently Asked Questions

  • I have a sore throat / fever / cough. Should I get tested for Covid-19?

    Q. Had close contact with Covid-19 patient?

    Work, live, travel together, or you are a healthcare personnel who take care for a Covid-19 patient without appropriate protection equipment.

    And/or

    Q. Traveled to countries with high Covid-19 cases in the past 14 days?

    China, Italy, South Korea, Iran, Denmark, and Japan. (Not including transit)

    Yes
    No

    Get tested
    MOH is likely to have identified you as a close contact. Wait for MOH officials to contact you or call the hotlines below.

    It's probably not Covid-19. But contact MOH hotline if you have doubts.


  • What happens after I get tested for Covid-19?

    Q. While waiting for the test results, do you feel ill or are unsuited for home surveillance?

    Yes
    No

    You'll be warded for treatment and observation

    You'll be quarantined at home for 14 days. Monitor your condition. Health workers may visit you periodically.

    Q. You get your test results. Did you test positive?

    Yes
    No

    You'll be warded for treatment and will be tested regularly.

    You will be discharged once you recover and receive two consecutive negative results for tests conducted at least 24 hours apart.

    You'll be discharged after completing 14 days.


  • Are we in lockdown?

    No. From March 18-31, Malaysia is under a movement control order. This means all essential services, including grocery stores and health services, will remain operational.

    Essential services include water, electricity, energy, telecommunications, postal services, transport, maritime, fuel, gas, lubricants, broadcast, financial services, banking, healthcare, pharmacies, fire and rescue, prisons, ports, airports, security, defence, cleaning and supplying of food.

    However, schools and higher learning institutions, and non-essential businesses and public services will be shut down in that period.

    You are advised to limit your movements and interactions during this period, to curb the spread of the virus.

  • Can I drive around in my own vehicle this period?

    Yes, but starting April 1, only one person is allowed in each private vehicle. Taxi and e-hailing is exempted. Taxi and e-hailing will only be available from 6am to 10pm

  • Can I go anywhere in my state?

    No For the duration of the MCO, you are only allowed to access essential services within a 10 kilometre radius of your home, or one that is nearest to your home. This means you are allowed to seek medical treatment or buy food supplies outside the 10km radius if necessary. For other reasons, please contact your local police station for permission. You are also advised to carry your utility bills with you as proof of residence.

  • Should I stock up on food and other essentials?

    Please refrain from pack purchasing or panic buying. The government assures there are enough supplies and grocery and convenience stores will remain open on March 18-31.

    Crowding into supermarkets and shops will also raise the risk of infection between shoppers. Please avoid crowded areas.

    Starting April 1, all shops, markets and petrol stations will be open from 8am to 8pm only. Only one person per household should go out for supplies.

  • Will restaurants be opened from March 18-31?

    Yes, but only for takeaways and delivery, from 8am to 8pm. Dine-in is prohibited.

  • Can I leave my home during the movement control order period of March 18-31?

    Yes, but it is discouraged as the intention of the order is to limit the interactions and the spread of infections.

  • What happens if I breach the movement control order?

    This is a criminal offence. You can be jailed up to six months, fined up to RM1,000, or both.

  • Should I cancel or postpone my event?

    The Health Ministry has urged the postponement of all mass gatherings planned from March 18 to 31, including weddings.

    For Muslim funerals, which need to happen soon after the death, solat jenazah (special prayers for the deceased) must be conducted by close family members and mosque or surau congregation only.

  • Should I attend mass prayers?

    All gatherings at places of worship are not allowed from March 18-31 under the restricted movement order.

    This includes Friday prayers at mosques; Muslims are told to perform the zohor prayers in lieu on their own.

    Nirvana Memorial Park will not allow any ceremonies for Qingming, which is usually held in the days before and after Chinese Memorial Day on April 4.

  • Should I go for a holiday?

    Malaysians are not allowed to travel overseas and advised not to travel domestically unless necessary, from March 18 - April 14.You may be able to seek a refund for paid bookings, depending on your booking arrangements.

    As at 9.30am, March 18, Malaysians are no longer required to inform police of inter-state travel.

    Starting April 3, citizens returning from overseas will be taken to quarantine centres where they will be isolated from society for 14 days.

    Foreigners are not allowed into the country in that period.

  • I'm a Malaysian abroad. Can I return home?

    Starting April 3, citizens returning from overseas will be taken to quarantine centres where they will be isolated from society for 14 days.

  • I am a college/university student. Can I stay in my dorm?

    Yes. As at March 20, the National Security Council's directive is for students to remain where they are and not return to their hometowns.

  • A personnel at my workplace tested positive for Covid-19. Should the management shut down operations? Should we work from home?

    The ministry will advise your management on what is the appropriate course of action. To date, affected premises have been sanitised and reopened for business.

    In previous cases, those with close contact with the patient were identified, tested and quarantined by the Health Ministry.

    If you have doubts, call the ministry’s hotlines below.

  • I know someone who had close contact with someone who tested positive. Should I self-quarantine?

    No. The public is only advised to practice self-quarantine if they have had direct contact with someone who tested positive or had traveled abroad in the past 14 days. Those who have had direct contact should also be tested.

    Contact the Health Ministry hotline if you have doubts.

  • Should I go to the hospital or clinic if I suspect I have been exposed to someone who tested positive for Covid-19?

    Don't rush to the clinic or hospital.

    The first thing you need to do is contact the ministry’s hotline to determine if you should get tested. This initial screening can help reduce the strain on healthcare services.

  • Should I keep my children away from school?

    All daycare centres, schools, colleges and universities are shut during MCO. Students living in school, college or university dormitories are advised to remain where they are and not to return to their hometowns.

  • Is public transportation still operational?

    Yes, it is considered an essential service. However, frequency is reduced in this period. Buses and trains will operated from from 6am to 10am and 5pm to 10pm, while e-hailing and taxi services are only allowed from 6am to 10pm.

  • Should I wear a mask at all times when in public places?

    No. Only do so when you're feeling ill or have a cough to avoid infecting others. This should be practised even if you only have the common cold.

  • Are these rules applicable nationwide?

    Yes. However, your local governments may impose additional rules. Please keep abreast by following the announcement from the state agencies.

Ministry of Health (MOH)


Social Distancing

Practice social distancing by keeping a distance of at least one meter from other people, when possible.

If you are on public transport, turn your face away from others, especially if they are coughing or sneezing.

Social Distancing
1 meter

How the Covid-19 virus spreads

How the Covid-19 virus spreads

Another person can get infected if they touch a surface where the droplets have landed, and then touch their face. The virus can live on surfaces for two hours or several days, depending on the type of surface and temperature.

How to avoid infection

How to avoid infection

Wear a mask if you have symptoms. Change the mask regularly and avoid touching the mask after putting it on. Wash your hand immediately if you do.

  • Wash your hands regularly with water and soap, or if this is not possible, use hand sanitiser with at least 60% alcohol.

  • Regularly wipe down frequently touched surfaces with disinfectant.